You can cancel your order free of charge any time before it has been shipped. Go to My Account → Order History (or use Guest Order Lookup if you checked out without an account) within 3 days of placing your order, and use the Cancel Order option next to it.

Once an order has been shipped, it can no longer be cancelled - you can instead request a return once it is delivered, as described in our Shipping & Returns policy.

STRIDEONIX also reserves the right to cancel an order on our end without prior explanation (for example, if an item is out of stock or a pricing error occurred). Any amount already paid will be refunded in full, and we will always let you know by email/WhatsApp when this happens.