STRIDEONIX
FREE DELIVERY SHOP AT STRIDEONIX WHERE COMFORT MEETS STYLEFREE DELIVERY SHOP AT STRIDEONIX WHERE COMFORT MEETS STYLE
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FREQUENTLY ASKED QUESTIONS

How do I place an order?
Add the items you'd like to your cart, then proceed to checkout. You can check out as a guest (verified by a one-time OTP sent to your phone) or log in to your account, choose Cash on Delivery or pay online via UPI/card/net banking, and place your order.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as online payments via UPI, debit/credit cards and net banking, processed securely through Razorpay.
How long will my order take to arrive?
Domestic orders typically arrive within 5-7 business days. Custom/made-to-order shoes take 10-15 working days to craft before they ship. Delivery times can occasionally be affected by festivals, weather or courier disruptions.
How can I track my order?
Once your order ships, you'll receive a tracking link by email/WhatsApp. You can also look up your order anytime from My Account → Order History, or via Guest Order Lookup using your order number and phone number.
Can I cancel my order?
Yes - you can cancel free of charge any time before your order has shipped, from My Account → Order History (or Guest Order Lookup), within 3 days of placing it.
What is your return policy?
If you're not satisfied, you can request a return within 3 days of delivery, provided the item is unworn, undamaged, and returned in its original packaging with the security tag intact. Customised and sale items are not eligible for return or exchange. See our Shipping & Returns page for full details.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at strideonixshoes@gmail.com with photos of the item. We'll arrange a free repair or replacement, or a full refund including shipping, at no extra cost to you.
What are your shoes made of?
Every pair is hand-crafted in our Mumbai workshop using vegan leather and fabric, chosen for quality, comfort and durability.
Do you ship outside India?
At the moment we only ship within India. All domestic orders are delivered via trusted courier partners in around 5-7 business days, depending on your location.
How do I find my correct shoe size?
Each product page includes a size chart to help you pick the right fit. If you're between sizes or unsure, write to us at strideonixshoes@gmail.com before ordering and we'll help you choose.
Can I exchange an item for a different size or colour?
We don't offer direct exchanges, but you can return an eligible item within 3 days of delivery under our return policy and place a new order for the size or colour you'd like instead. Customised and sale items cannot be returned or exchanged.
Is Cash on Delivery (COD) available?
Yes - Cash on Delivery is available alongside online payment via UPI, cards and net banking. You can choose your preferred option at checkout.
How does a custom/made-to-order shoe work?
Select the customisation options available on the product page when ordering. Your shoes are then hand-crafted specially for you in our Mumbai workshop, which takes 10-15 working days before they ship. Please double-check your selections before confirming, as customised shoes cannot be returned or exchanged.
How do I know my order was placed successfully?
You'll see an order confirmation on-screen right after checkout, along with a confirmation email/WhatsApp message with your order number. You can also view it anytime under My Account → Order History, or via Guest Order Lookup if you checked out without an account.
Can I change my delivery address after placing an order?
If your order hasn't shipped yet, contact us as soon as possible at strideonixshoes@gmail.com with your order number and we'll try to update it. Once an order has shipped, the address can no longer be changed.
How should I care for my shoes to make them last longer?
Keep them away from excessive moisture and direct sunlight, wipe clean with a soft, dry cloth, and store them in their original box when not in use. Since our shoes use vegan leather and fabric, avoid harsh chemical cleaners.
What happens if an item I want is out of stock?
Out-of-stock items are marked as unavailable on the product page. We regularly restock popular styles, so check back soon, or write to us at strideonixshoes@gmail.com and we'll let you know if and when it's back.
Do I need to create an account to shop?
No - you can check out as a guest, verified by a one-time OTP sent to your phone. Creating an account simply makes it easier to track past orders and reorder favourites next time.
How can I contact customer support?
Email us at strideonixshoes@gmail.com and we'll get back to you as soon as possible. You can also reach us through the Contact Us page on our website.
Is my payment information safe when I shop with you?
Yes. All online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway - we never see or store your card, UPI or banking details directly.