SHIPPING POLICY
All STRIDEONIX shoes are hand-crafted in our factory in Mumbai, using the finest vegan leather and fabric. Every effort is made to ship your order according to the estimated delivery time provided.
Estimated times for shipping and delivery may vary or change due to changes in supply, or external circumstances beyond our control.
Upon crafting your shoe, we will use a reliable courier service for delivery. The delivery time for this may be dependent on the courier service. Upon shipment, you will be provided with a tracking ID. You may track your shoe using this facility.
- In case of the order being cancelled or lost in transit by us, the whole amount of the order, including delivery charges, will be refunded.
- We aim to dispatch all collection orders within 24 hours with the sole exception of Sales.
- We courier all orders using the best and most reliable courier services in the country.
- All domestic orders are expected to take around 5-7 business days (Monday through Friday) excluding Public holidays for delivery, depending on the location of delivery.
- Shipping charges are NOT included in the overall cost of the products. We charge you shipping fee as per shipping company costs.
- Upon shipment, you will be provided with a tracking ID via email/text message. You may track your ordered shoes using this facility.
- Kindly Note- Your shipment could be delayed in the event of festivals, adverse weather conditions or political crises. We assure you that we will try our best to have your parcel delivered to you in good time, and will be sure to notify you of any exceptions should they occur.
- Although we use some of the largest logistics companies for shipping, we are bound by the coverage of their reach. In case your address is in a location not served by them, we will do our best to find an alternative solution to make your order reach you.
CUSTOM ORDERS
All custom orders take 10-15 working days in order to craft your shoe. We aim to deliver your shoe to you within these days.
This is the time taken to put together something special and made exclusively for you!
RETURN POLICY
If for any reason Clients are not satisfied with an order, the items can be returned within 3 days of the order’s delivery date.
- The Security Tag must still be intact and attached to the returned item(s). Items must not be worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
- Shoes must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment. Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
- Shoes that are customised are not subject to exchange or return.
- Sale items are not eligible for exchange or returns.
- The expected duration from the time we receive the returned pair, to the time that the shoes are shipped back to you is 5-7 business days.
FAULTY ITEMSEach product is hand-checked by us to ensure you get the best of what we have to offer. However, sometimes the item(s) may incur damage during the process of shipment/processing.
- In the event that the shoes delivered to you are damaged or different from the order placed, please inform us within 48 hours at strideonixshoes@gmail.com. STRIDEONIX reserves the right to request photographed proof regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
- Please share photographs of the damaged or differing product when making a request to repair/replace the Product(s).
- We will repair/replace the damaged shoes at no additional cost and shall deliver the same within 7-10 days of receiving the request for return.
- Kindly ensure that the following address is securely & clearly pasted on the returned product:
STRIDEONIX Shoes
Kalher Village, Bhiwandi
Thane - 421302, Maharashtra*For returns due to a change of mind, wrong size selected, or similar reasons, shipping and return charges will not be borne by STRIDEONIX Shoes. For damaged, defective, or incorrect items (as described above under Faulty Items), STRIDEONIX Shoes will bear the full shipping and return cost.*
